Effective Date: June 6, 2025
This privacy policy explains how Sydney Serena (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or interact with our website https://sydneyserena.com/.
1. Why We Collect Personal Information
We collect personal information when you use our services or voluntarily provide it. This may include:
- Full name
- Mailing address
- ZIP code
- City
- Mobile and/or phone number
- Email address
- Any other information you provide voluntarily (e.g., by creating an account, contacting us by email or phone)
- Information about your activity on our website
- Your browser type and device information
2. How We Use Your Personal Information
We may use your information for the following purposes:
- To process your payment(s)
- To allow you to create and manage your account
- To deliver products and/or services to you
- To send newsletters or updates
- To contact you by phone or email if necessary for our services
- To comply with legal obligations (such as for tax reporting)
We do not use your data for automated decision-making or profiling.
3. Data Retention
We retain your personal information for as long as needed to fulfill the purposes for which it was collected, or as required by law. If no service agreement is established, we may store your data for up to 8 weeks before securely deleting it.
4. Sharing Your Information
We do not sell your personal information.
We only share your data with third parties if necessary to:
- Deliver our services
- Comply with legal requirements
Examples include payment processors, hosting providers, or legal authorities when required.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience.
What are cookies?
Cookies are small text files stored on your device to help websites function properly and analyze site traffic.
Types of cookies we use:
- Functional cookies (e.g., PHPSESSID) to remember your preferences
- Analytics cookies (Google Analytics: _ga, _gat, _utm*, etc.) to track website usage
By using our website, you consent to our use of cookies. You can disable cookies through your browser settings, but this may affect website functionality.
For more information about how Google uses your data, visit:
https://policies.google.com/privacy
6. Your Privacy Rights
Depending on your state of residence (such as California), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent at any time
- Object to or restrict data processing
- Request data portability
To make a request or exercise your rights, please email us at: sydney@sydneyserena.com
We may verify your identity before fulfilling your request. Please do not send sensitive documents like a copy of your passport unless explicitly requested.
7. Data Security
We take data protection seriously and have implemented appropriate security measures to protect your information from unauthorized access, misuse, or disclosure.
Our website uses SSL encryption to secure data transmission.
We host our services with STRATO, a highly secure hosting provider that complies with internationally recognized standards (ISO 27001 certified).
Learn more about STRATO security here:
https://www.strato.com/data-protection
8. Contact Us
If you have questions about this privacy policy or your personal data, please contact:
Sydney Serena
Email: sydney@sydneyserena.com
Website: https://sydneyserena.com/