Why do we collect personal data?
We process your personal data because you use our services and / or because you provide them yourself. Below you will find an overview of the personal data that we process:
– First and last name
– Address data
– Postal Code
– Place name
– Mobile number
– Phone number
– E-mail address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Information about your activities on our website
– Internet browser and device type
For what purpose and on what basis we process personal data
We process your personal data for the following purposes:
– Handling your payment
– To offer you the opportunity to create an account
– To deliver goods and / or services to you
– Sending our newsletter
– To be able to call or e-mail you if necessary to carry out our services
– We also process personal data if we are legally obliged to do so, such as information that we need for our tax return.
Are your data used for automatic decision-making (such as profiling)?
No, we don’t.
How long do we keep personal data
Your personal data will be kept for as long as is necessary for the execution of an agreement and / or mediation with due observance of the statutory deadlines. If there is no agreement and / or mediation, your data will be stored for 8 weeks and then destroyed.
Sharing of personal data with third parties
We only provide to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Cookies
We use cookies. A cookie is a file that our website (server) places on your computer, tablet or telephone (device) with which you visit this website. By continuing the visit, clicking on links or parts, or continuing to surf within this website in any way, you consent to the placing of cookies for the purposes as set out in this privacy policy through an active action. If you do not agree that we place cookies, this may affect the operation of the website. You can then do the following:
– Delete the cookies from your browser
– Set your browser not to automatically accept cookies
Depending on your browser settings, our website may not work as well. In order to make good use of our websites, we recommend that you enable cookies.
Which cookies does this website use?
Functional cookies
We use these to make parts of our websites more convenient, so that, for example, you do not have to enter or click on the same things every time. You can recognize it by the name: PHPSESSID
Analyzing cookies
Google Analytics: you can recognize this cookie by the names _ga, _gat, _utma, _utmb, _utmc, _utmv or _utmz.
You can view Google’s privacy statement here.
How can you request access to the processed personal data from us? And what about the rectification or erasure of your personal data / withdrawal of your consent or if you want to exercise the right to data portability or if you have a complaint or object to the processing of your personal data?
For this we have one point of contact: …. You can contact him via info@sydneyserena.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy.
How we protect personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@sydneyserena.com.
Hosting
The hosting of our website / shop is provided by STRATO. The STRATO data centers are among the safest data centers worldwide. They voluntarily commit themselves to the highest possible privacy and security standards, and they also comply with extremely strict German legislation. In this way, they always ensure maximum safety. Approximately four million internet projects are stored in their data centers, and they also provide secure hosting of more than 55,000 servers.
The international inspection body TÜV-SÜD is also convinced of the safety of the STRATO data centers. STRATO is particularly proud to have been ISO 27001 (download certificate as PDF) certified since 2004 (formerly ISO 7799) for the excellent availability and security of all services in the STRATO data centers. In addition, the certification includes numerous security measures in the IT infrastructure, as well as in the processes of the company. Since 2004, STRATO has been annually re-certified according to ISO 27001. Source: https://www.strato.nl/veiligheid/#datacenters
Secure data transmission through encryption
Through the internet protocol SSL (Secure Socket Layer), the data transfer between our website / shop and your computer is fully encrypted. Source: https://www.strato.nl/veiligheid/#gegevensvragen